Simplify Fee Payments and Remove Collection Burdens
The FW | SupervisionFee Management module and program services facilitates parole and probation client's remittance processing, collections, and account management. It can be integrated with live call centers to create turn-key programs for all types of supervision fees, court ordered fines, and restitutions.
Flexible Client Remittance Processing
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- Multiple payment options including credit/debit via MySupervision web portal, phone, money orders, or cash at available outlets
- Mailed payments via lockbox with online view of all payments, vouchers, and associated correspondence
- Billing by account with running balance and waiver management
- Payment allocation by business rules with client level override
- Exception processing for all unknown or incorrect payments
- Bank, agency CMS, and accounting integration
Efficient Collections and Disbursements
- Remittance processing with payments, vouchers, and correspondence
- Multi-tiered collections via automated letters, live calls and texts
- Victim restitution disbursements
- Real-time officer notification of billable status, payment history, payment details, and collections compliance notification
- Agency and client support via web portal, IVR, live telephone and email for balance inquiries, payment acceptance and program information
Better Tools. Better Outcomes.